Frequently Asked Questions

Got a question about ordering flowers from Flowers Alley? Find answers below. If you can't find what you're looking for, call us on (03) 5985 7040 or contact us online.

Ordering & Same Day Delivery

What is the cut-off time for same day flower delivery?

Order before 12pm Melbourne time, Monday to Friday, and we guarantee same day delivery. Orders placed after 12pm will be delivered the following business day, or you can select a future delivery date at checkout.

Do you offer same day flower delivery in Melbourne?

Yes — Flowers Alley offers same day flower delivery across Melbourne and the Mornington Peninsula. Order before 12pm Monday to Friday and your flowers will be delivered the same afternoon. We deliver to 300+ Melbourne suburbs.

Can I pre-order flowers for a future date?

Absolutely. You can select any future delivery date at checkout. We recommend ordering at least a day ahead for Peninsula suburbs, and as early as possible for busy dates like Valentine's Day and Mother's Day.

Do you deliver on weekends?

We deliver on Saturdays. We don't deliver on Sundays except for special occasions such as Mother's Day, when we extend our delivery days across the weekend. Follow us on Instagram for updates on extended delivery periods.

Can I request a specific delivery time?

You can include a delivery time preference in the order notes at checkout and we'll do our best to accommodate it. However, we can't guarantee specific time slots as our delivery schedule varies daily. We always prioritise funeral and hospital deliveries, followed by business addresses and then residential. For time-critical deliveries, call us on (03) 5985 7040 to discuss express options.

What happens if nobody is home when the flowers are delivered?

Our drivers will leave the flowers in a safe, sheltered spot and send the recipient a notification. If no safe spot is available, they'll attempt a redelivery or contact you. Including delivery instructions at checkout (e.g. "leave at front door" or "call recipient before arriving") helps ensure a smooth delivery.

Can I order flowers as a surprise?

Yes — just make sure you enter the recipient's address as the delivery address, not your own. You can also add a personalised gift message at checkout. We won't include any pricing information with the delivery.

Delivery Areas

Where does Flowers Alley deliver to?

We deliver to 300+ suburbs across Melbourne and the Mornington Peninsula, including the CBD, inner suburbs, bayside, eastern and western suburbs, and all the way down to the tip of the Peninsula including Sorrento and Portsea. See our full delivery locations page.

Do you deliver to the Mornington Peninsula?

Yes — we deliver across the full Mornington Peninsula including Mornington, Mount Eliza, Mount Martha, Frankston, Rosebud, Rye, Sorrento, Portsea, Blairgowrie, Red Hill, Hastings, Somerville, Tyabb and surrounding suburbs. We recommend ordering at least a day ahead for Peninsula deliveries as our drivers complete Peninsula runs early in the day.

Do you deliver to hospitals?

Yes — we regularly deliver to hospitals across Melbourne including Monash Medical Centre (Clayton), Dandenong Hospital, Frankston Hospital, Sandringham Hospital, Moorabbin Hospital, The Alfred, Box Hill Hospital, Caulfield Hospital, and many others. Include the ward name and recipient name in the delivery notes at checkout. We recommend a vase arrangement for hospital deliveries as they arrive ready to display. See our hospital flower delivery guide for more tips.

My suburb isn't showing at checkout — can you still deliver?

Call us on (03) 5985 7040 and we'll confirm whether we can deliver to your area. Some outer suburbs and Peninsula locations can be processed manually.

Products & Arrangements

Do vase arrangements come with a vase?

Yes — all vase arrangements arrive in either a glass or ceramic vase as shown in the product image, ready to display. In rare cases we may substitute the vase style due to supply, but the arrangement will always be equivalent in quality.

Can I make a special request?

Absolutely. We love working with customers on bespoke requests — whether it's matching a footy team's colours, a specific flower type, a colour palette for an event, or something completely unique. Add your request in the order notes at checkout, or call us on (03) 5985 7040 to discuss before ordering.

What is a florist surprise bouquet or arrangement?

Our florist surprise products let our team choose the best seasonal blooms available on the day. The result is always fresh, beautiful and unique. See our florist surprise guidelines page for examples of what to expect in terms of size and style.

Are your flowers fresh?

Yes — every arrangement is made to order on the day of delivery using blooms sourced fresh daily. We never use pre-made bundles or arrangements that have been sitting in a fridge. This is what sets Flowers Alley apart from many online florists.

Do you use floral foam?

No — Flowers Alley is proudly floral foam-free. Floral foam is a listed carcinogen and a microplastic pollutant that harms wildlife and ecosystems. We use sustainable alternatives including chicken wire. By ordering from Flowers Alley, you're supporting the global #NoFloralFoam campaign.

How long will the flowers last?

Most of our fresh bouquets and arrangements last 5–7 days with proper care. Keep them away from direct sunlight and heat, change the water every 1–2 days, and trim the stems at an angle every few days. Vase arrangements arrive ready to go — just top up the water regularly.

Pricing & Discounts

How much does flower delivery cost?

Fresh bouquets start from $75. Delivery fees vary by suburb and are calculated at checkout. There are no hidden fees — what you see at checkout is what you pay.

How do I get a discount?

Join our rewards program to earn points on every purchase. You receive 200 points on sign-up, 1 point per dollar spent, and 50 bonus points for following us on Instagram. Every 250 points equals $5 off. You can also save up to 15% with our flower subscription.

About Flowers Alley

Who are Flowers Alley?

Flowers Alley is an independent Melbourne florist founded by Lyna and James, based in Cheltenham, VIC. We've been delivering flowers across Melbourne for over five years. Our mission is "Seeing beauty in every corner" — we create every arrangement by hand using the freshest seasonal blooms, and we give back to local charities from every order. Read more about us.

Where is Flowers Alley located?

Our studio is at 302 Charman Road, Cheltenham VIC 3192, near Moorabbin Airport. We're open Monday to Saturday, 9am–6pm. You're welcome to pick up your order in person — just call ahead on (03) 5985 7040.

What is your Google rating?

We have a 4.9 star rating from 226 Google reviews. We're proud of the trust our customers place in us and work hard to earn it with every single order.

Still have a question? Call us on (03) 5985 7040, Monday to Saturday 9am–6pm, or send us a message online.