Refund policy

• Returns and refunds

Flowers and plants sold on our website are natural products and we can't predict the life span of each flowers and plants as there are many conditions that will impact their longevity, such as environment temperature, seasons, and other unpredictable reasons. We encourage customers to follow care instructions of cut flowers and plants.

If you are not satisfied with your order regarding the freshness, please contact us within 24 hours after your order has been delivered. We request customers to send clear photos for our reference and keep the original item so we can ensure the replacement can be satisfied. Once the flowers has been delivered, we accept returns within 2 days and by contacting us for more details to either replace the damaged item or return.  

We request all returns or refunds to keep the original product. We will schedule a courier to collect the product back to our warehouse so we can keep a record. 

However, we don't accept returns and refunds based on change of mind or design, or without any clear photographs of the original item.

• Refunds

flowers alley is happy to provide a refund credit of the product value to your account, or amount to you. Delivery fee is not refundable once the order is delivered.